Questions regarding your existing account?
Assistance with your Nelnet student loan account is just a click, call, or e-mail away!
Obtaining a new student loan with Nelnet?
If you need information about taking out a new student loan with Nelnet or have questions regarding your disbursements, call to speak to an advisor.
Concerns related to accounting, internal control, and audit matters:
This process is not intended for the submission of general customer service issues. If you have a question regarding the servicing of your account, please click here to send us an e-mail. Questions regarding the servicing of your loan, submitted via this form, are not guaranteed a response.
The Audit Committee of the Board of Directors has established procedures for the receipt, retention and disposition of complaints related to accounting, internal control, auditing matters and other governance-related concerns. Nelnet encourages our vendors, clients, shareholders and customers to report questionable activities utilizing the form provided below. As a provision of section 806 of the Sarbanes-Oxley act, the Audit Committee also provides our associates the ability to anonymously submit financial reporting or other concerns related to Nelnet and its subsidiaries, directly to the Audit Committee of the Board of Directors.