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Additional Resources

Additional resources are available for information and repayment assistance.

U.S. Department of Education

FSA Ombudsman Group
U.S. Department of Education

Mail:
P.O. Box 1854
Monticello, KY 42633

Phone: 877.557.2575

Website: StudentAid.gov/feedback-ombudsman/disputes/prepare

State Resources

If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.

Note: Each agency is only able to assist borrowers who live in that state.

District of Columbia (D.C.)

Student Loan Ombudsman at the
District of Columbia Department of Insurance,
Securities and Banking (state agency)

Mail:
1050 First Street, NE
Suite 801
Washington, DC 20002

Phone: 202.727.8000

Website: DISB.DC.gov/page/meet-student-loan-ombudsman

Massachusetts

Student Loan Assistance Unit at the
Massachusetts Attorney General’s Office (state agency)

Phone: 888.830.6277

Website: Mass.gov/student-loan-assistance

Virginia

Student Loan Advocate at the
Office of the Qualified Education Loan Ombudsman in the
State Council of Higher Education for Virginia (state agency)

Mail:
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219

Phone: 804.225.2600

Website: SCHEV.edu/index/students-and-parents/student-loans

Washington

Washington Student Loan Advocate at the
Washington Student Achievement Council (state agency)

Phone: 833.881.0397

Website: WSAC.WA.gov/loan-advocacy

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