Additional Resources

Additional resources are available for information and repayment assistance.

U.S. Department of Education

FSA Ombudsman Group
U.S. Department of Education

Mail:
P.O. Box 1854
Monticello, KY 42633

Phone: 877.557.2575

Website: StudentAid.gov/feedback-ombudsman/disputes/prepare

If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.

Note: Each agency is only able to assist borrowers who live in that state.

Student Loan Ombudsman at the
District of Columbia Department of Insurance,
Securities and Banking (state agency)

Mail:
1050 First Street, NE
Suite 801
Washington, DC 20002

Phone: 202.727.8000

Website: DISB.DC.gov/page/meet-student-loan-ombudsman

Student Loan Assistance Unit at the
Massachusetts Attorney General’s Office (state agency)

Phone: 888.830.6277

Website: Mass.gov/student-loan-assistance

Student Loan Advocate at the
Office of the Qualified Education Loan Ombudsman in the
State Council of Higher Education for Virginia (state agency)

Mail:
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219

Phone: 804.225.2600

Website: SCHEV.edu/index/students-and-parents/student-loans

Washington Student Loan Advocate at the
Washington Student Achievement Council (state agency)

Phone: 833.881.0397

Website: WSAC.WA.gov/loan-advocacy