Contact Us
Have questions? We're here for you!
FAQs
Find answers to common questions in our FAQs.
We're currently experiencing unprecedented call volumes, which is leading to long hold times. We apologize for the inconvenience. One of the following options may be the best way to answer your question more quickly:
- Looking for specific information about your loans? Log in to your Nelnet.com account, where you can review your loan details, apply for repayment assistance, and more.
- For answers to common questions, check out our FAQs page.
Call Us
U.S.: 888.486.4722
International: 303.696.3625
U.S. Military ContactOur call center is open:
- Monday 8 a.m. to 9 p.m. (Eastern)
- Tuesday and Wednesday 8 a.m. to 8 p.m.
- Thursday and Friday 8 a.m. to 6 p.m.
All calls with Nelnet may be monitored or recorded.
We’re experiencing unprecedented email volume, leading to longer-than-normal response times. Consider logging in to your Nelnet.com account or visiting our FAQs page first.
If you weren’t able to get what you needed and would still like to send us an email, please Fill out our email form.
General Correspondence and Qualified Written Requests
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816
California Residents:
P.O. Box 82578
Lincoln, NE 68501-2578
Where to Send Your Payment
Borrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.
Send payments for accounts beginning with "E" to:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837
Send payments for accounts beginning with "D" to:
Nelnet
P.O. Box 2970
Omaha, NE 68103-2970
Send payments for accounts beginning with "J" to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877
Where to Send Your Documents
You may upload documents to your Nelnet.com account anytime.
(Please do not mail your payment to these addresses.)
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Follow Us on Social
Looking for us on social media? You can find us on the following platforms: