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FAQs

Find answers to common questions in our FAQs.

We're currently experiencing unprecedented call volumes, which is leading to long hold times. We apologize for the inconvenience. One of the following options may be the best way to answer your question more quickly:

  • Looking for specific information about your loans? Log in to your Nelnet.com account, where you can review your loan details, apply for repayment assistance, and more.
  • For answers to common questions, check out our FAQs page.

Call Us

U.S.: 888.486.4722

International: 303.696.3625

U.S. Military Contact

Our call center is open:

  • Monday 8 a.m. to 9 p.m. (Eastern)
  • Tuesday and Wednesday 8 a.m. to 8 p.m.
  • Thursday and Friday 8 a.m. to 6 p.m.

All calls with Nelnet may be monitored or recorded.

Email

We’re experiencing unprecedented email volume, leading to longer-than-normal response times. Consider logging in to your Nelnet.com account or visiting our FAQs page first.

If you weren’t able to get what you needed and would still like to send us an email, please Fill out our email form.

General Correspondence and Qualified Written Requests

Nelnet

P.O. Box 82561

Lincoln, NE 68501-2561

Fax: 877.402.5816

California Residents:

P.O. Box 82578

Lincoln, NE 68501-2578

WrittenRequest@nelnet.net

When submitting an inquiry to WrittenRequest@nelnet.net, please include your First and Last Name, Date of Birth and your nine-digit Nelnet Account Number.

Where to Send Your Payment

Borrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.

Send payments for accounts beginning with "E" to:

U.S. Department of Education

P.O. Box 2837

Portland, OR 97208-2837

Send payments for accounts beginning with "D" to:

Nelnet

P.O. Box 2970

Omaha, NE 68103-2970

Send payments for accounts beginning with "J" to:

Nelnet

P.O. Box 2877

Omaha, NE 68103-2877

Where to Send Your Documents

You may upload documents to your Nelnet.com account anytime.

(Please do not mail your payment to these addresses.)

Documents related to deferment, forbearance, repayment plans, or enrollment status changes

Nelnet

Attn: Enrollment Processing

P.O. Box 82565

Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims

Nelnet

Attn: Claims

P.O. Box: 82505

Lincoln, NE 68501-2505

Documents related to bankruptcy claims

Nelnet

Attn: Claims

P.O. Box: 82505

Lincoln, NE 68501-2505

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888.486.4722