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How to Make a Payment

We Have Options for you to Make a Payment Anytime, Anywhere.

Payment Allocation

For more information on payment allocation, please visit

Auto Debit

Never miss a payment. When you sign up for auto debit, your payment is automatically deducted from the bank account of your choosing. Plus, you could even save on your interest rate* while your account is in an active repayment status!

*Your lender may modify or terminate its borrower benefit program at its discretion and without prior notice. Your failure to satisfy benefit eligibility requirements may result in the loss of the benefit.


Log in to your account to get the latest information on your student loans. You can check due dates, make a payment, set up auto debit, explore repayment options, and set up authorized payers.

Via Mail

Mail your payment using the address located on your statement, or find our payment addresses located on our Contact Us page. Make sure that you include your Nelnet account number, including the “D, J, or E”, so that your payment is processed in a timely manner and correctly applied to your accounts.

Via Phone

Call us at 888.486.4722 and make a payment through our automated phone system.

Online Bill Pay

Use your bank's online bill pay service (make sure they don't charge a fee). You'll just need to give them the Payee (Nelnet), your account number, and the payment address, which is the P.O. box address on the bottom of your statement.



When you opt in to eCorrespondence, you'll receive your statements and messages from Nelnet in a more secure way, and you'll help the environment. Log in to your account to get started.

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Text Alerts

Sign up for text alerts and we'll let you know when your new statement is available, your payment due date, past due date, and more. Log in to your account to get started.

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What to Do When You Can't Pay

If you're strugling to make your monthly payments, we can help. Explore different repayment plans and eligibility requirements.

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