Please provide detailed information about your request so we can assist you as efficiently as possible.
Enter the requested information below ( * indicates required fields), and then select Submit Request.
Your feedback is very important to us. If you previously shared a concern or problem with Nelnet, and you are not satisfied with the service you received, please share your concern with us by using the form below. Select "Complaint" from the topic menu. We value your opinion and are always seeking ways to improve our service to you.
Great Lakes Transfer Borrowers
If you are trying to set up your online account, please wait until after you receive a welcome email or letter from Nelnet. If you try to set up an account before receiving the welcome notification, you'll receive an error message. You can call us at 888.486.4722 for assistance. We're here to help.
One-Time Student Loan Debt Relief
If you have questions about the Biden-Harris Student Debt Relief Plan, we encourage you to visit the One-Time Student Loan Debt Relief page on StudentAid.gov. It contains all the information we know at this time about the Student Loan Debt Relief Plan. Federal Student Aid and Nelnet will continue to post more information as it becomes available. In addition, if you would like to be notified of future updates on this topic, you can subscribe here for updates: ed.gov/subscriptions.