Email Us

Please Note: We are experiencing unprecedented email volume at this time, which is leading to longer-than-usual response times. One of the following options may be the best way to answer your question more quickly:

  • Looking for specific information about your loans? Log in to your account, where you can view your loan details, apply for repayment assistance, and more.
  • For answers to common questions, check out our FAQs page.
  • Have questions for a Nelnet advisor? Call us at 888.486.4722.

If you haven’t been able to get what you needed with the options above, you can send us an email using our email us form below.