Email Us

Please Note: We are experiencing unprecedented email volume at this time, which is leading to longer-than-usual response times. One of the following options may be the best way to answer your question more quickly:

Looking for specific information about your loans? Log in to your Nelnet.com account, where you can view your loan details, apply for repayment assistance, and more.
For answers to common questions, check out our FAQs page.
Have questions for a Nelnet advisor? Call us at 888.486.4722.

If you haven’t been able to get what you needed with the options above, you can send us an email using our email us form below.

Please provide either your Nelnet account number or Social Security Number, along with detailed information about your request, so we can assist you as efficiently as possible.

Your feedback is very important to us. If you previously shared a concern or problem with Nelnet, and you’re not satisfied with the service you received, please share your concern with us by using the form below. Select "Complaint" from the Topic drop-down menu. We value your opinion and are always seeking ways to improve our service.

Topic: *

Provide one of the following: *

Account Number

Social Security Number

Account Number: *
Please provide for account related questions.

Confirm Account Number: *

Social Security Number: *
Please provide for account related questions.

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Confirm Social Security Number: *

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First Name: *

Middle Initial:

Last Name: *

Date of Birth: *

Address Line 1: *

Address Line 2:

City: *

State or U.S. Territory: *

ZIP Code: *

Phone: *

Email Address: *

Retype Email Address: *

Question/Comment: *

We have adopted reasonable security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. When you enter sensitive information (such as a Social Security number), we encrypt the transmission of that information using secure socket layer technology (SSL).

Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to Nelnet and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

If you have any questions about the security of this form, or our website, please email us at: Help@Nelnet.net.

Nelnet, Inc. reserves the right to amend this policy at any without notice. Changes will be posted on our website and become effective immediately.

Privacy Law requires written authorization from borrowers to discuss an account status with anyone other than the borrower, co-maker, endorser, or those specifically authorized by the terms of the promissory note. This written release must include the borrower's signature, Nelnet account number (or Social Security number if necessary), and name of the authorized person or agency. The document can be returned to:

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561

Access Your Account

Contact Us

Call Us at

888.486.4722