Nelnet School Services

Nelnet’s School Services team is committed to high-quality customer service and is comprised of associates equipped to quickly handle the day-to-day questions of our school partners.

Contact info:

Release of Information to 3rd Party Vendors

For schools that are working with an external vendor and wish to release their borrower information through Nelnet’s Nsight program, they must complete the attached School Authorization for Release of Information to Vendor form and return it to Nelnet. Additionally, vendors that will be working on the school’s behalf to pull borrower information must complete the Vendor Remote Access Agreement – Nsight form and return it to Nelnet (note: if a vendor works with multiple individual schools, they only need to complete and return the form one time. A separate form is not needed for each school access).

Completed forms can either be scanned and emailed to Nelnet’s School Service Center at SSC@Nelnet.net or faxed to 888.274.9876. The School Service Center will notify both the school representative and the vendor representative once all required forms are received and the set-up is complete. Once both forms have been received, most user set-ups should be completed within 3 business days.

School Authorization for Release of Information to Vendor: This form should be completed by the school and returned to Nelnet. Please be sure to complete all requested information to help ensure timely processing of the request.

Vendor Remote Access Agreement – Nsight: This form should be completed by the vendor and returned to Nelnet. Please be sure to complete all requested information to help ensure timely processing of the request. Note: if vendor has returned a completed agreement form to Nelnet in the past, they do not need to submit another one.

A separate form is not needed for each school access. If either the school or the vendor has questions about completing their respective form, they may call the School Service Center at 866.463.5638 or send an e-mail to SSC@Nelnet.net.