How We Use AI in Hiring

We may use automated or artificial intelligence-enabled tools to assist with the initial review of applications — such as identifying relevant skills or experience. These tools are designed to support our recruiters, not replace them. Every application is reviewed by a real person, and all hiring decisions are made by the hiring team.

We also use AI to help strengthen how we attract and engage talent — whether that’s refining job postings, building thoughtful interview questions, or creating outreach messages. Every step is reviewed and guided by our team to ensure it reflects our standards and values.

  • Your Information Stays Protected
    The AI tools we use are developed and operated internally. Your applicant information is never shared with third-party vendors as part of this process.
  • Our Commitment to Fairness
    We are committed to using these tools in a fair, transparent, and nondiscriminatory manner — and in full compliance with applicable employment and privacy laws. We take intentional steps to reduce bias in our hiring process and ensure every candidate has an equal opportunity to be considered based on their skills, experience, and potential. Our approach combines thoughtful use of technology with human judgment to support fair and consistent decision-making.

If you have questions about how AI is used in your application review, you’re always welcome to reach out to our recruiting team.

How You Can Use AI

At Nelnet, we recognize that AI is becoming part of everyday work — and we embrace the possibilities it provides. We see AI as a tool to help you showcase your skillset, not replace it. Use it to prepare and practice, then represent yourself by sharing your experiences, knowledge, and abilities throughout the process.

Here’s a quick guide to using AI responsibly as a candidate:

We encourage you to use AI for:

  • Researching Nelnet, our recent projects, the role, or industry trends
  • Drafting thoughtful questions to ask your interviewer
  • Brainstorming the structure for take-home assignments — just make sure the final work is yours
  • Grammar checks or formatting assistance on your resume or cover letter
  • Practicing interview questions

Use with care:

  • AI-powered note-taking tools during interviews are only acceptable if you ask your interviewer for permission first or if it’s part of an approved accommodation

What to avoid:

  • Relying on AI to complete an assignment instead of using it to support your own ideas
  • Using AI tools to record, transcribe, or suggest answers in real time during interviews
  • Sharing confidential information with public AI tools

A Note on Interviews

Interviews are your opportunity to tell your story — and that’s exactly what we’re there to hear. We encourage you to use AI to prepare, explore our organization, and refine your ideas ahead of time. But when you’re in the room, we’re most interested in your experiences, your perspective, and your problem-solving approach in your own words.