- Capabilities
- Industries
- Businesses
-
- Insights
-
- About Us
-
-
NYSE: NNI
- Loading...
Pricing delayed 20 minutes
-
-
-
- Careers
-
A Trusted Partner to Higher Education Institutions
Higher education institutions face a distinct set of pressures, from meeting evolving federal accessibility and financial aid compliance requirements to modernizing aging administrative systems and improving the digital experience for a generation of students who expect seamless, intuitive interactions. Nelnet brings decades of higher education expertise across financial aid management, digital accessibility, technology modernization, and student-facing service delivery built on real institutional partnerships and a deep understanding of what colleges and universities need to succeed.
Our Offerings
Nelnet’s higher education solutions are designed around the people your institution serves — your students, faculty, and staff. From accessibility compliance and system modernization to financial aid management and contact center support, our expert teams deliver outcomes that advance your institution’s mission.
Built for the Demands of Higher Education
Higher education institutions operate at the intersection of academic mission, regulatory compliance, and student experience and Nelnet understands all three. Our solutions are designed to meet the specific demands of the higher education environment, drawing on years of institutional partnerships and a deep familiarity with the challenges colleges and universities face.
Higher Education Experience
Nelnet has served community colleges, regional universities, and large R1/R2 research institutions bringing hands-on familiarity with the compliance, operational, and student experience challenges that define the higher education landscape.
Compliance and Accessibility Focus
From ADA Title II and WCAG standards to federal financial aid compliance, Nelnet’s higher education engagements are backed by dedicated compliance and accessibility expertise.
Student-Centered Design
Nelnet applies human-centered design principles to every higher education engagement ensuring that the systems and services we build or improve are intuitive, accessible, and built around the needs of your students.
Trusted Institutional Partnerships
Nelnet customizes solutions to your institution’s unique mission, programs, and student population and provides ongoing support as your needs evolve.
Integrated Support Across the Student Lifecycle
From financial aid processing and enrollment through graduation and beyond, Nelnet helps institutions deliver consistent, high-quality support at every stage of the student journey.
U.S. Department of Education/Federal Student Aid
One of the most challenging functions of the federal government is the application for and the distribution, management, and reimbursement of funds between the government and its customers. Discover how Nelnet, the nation’s largest federal student loan servicer, has gained the respect of the agency it serves.
The Challenge
The federal student loan program is one of the largest and most complex programs between the government and its customers. For the millions of borrowers carrying federal student loan debt, navigating forbearance and deferment options or selecting from the numerous payment plans available to make payment on trillions of dollars in student loan debt can be both confusing and challenging. For the U.S. Department of Education’s office of Federal Student Aid (FSA), working with multiple servicers to administer its various loan programs efficiently to borrowers is an immense task.
The Solution
For 14 years, Nelnet has been providing FSA with a scalable, reliable, and secure customer-focused loan servicing platform coupled with a high level of borrower support. This support focuses on key agency objectives of reducing borrower delinquency and default. While offering efficient, compliant support to FSA, Nelnet has also provided exceptional service to its customers. As part of this contract, Nelnet provides these valuable services.
Loan Servicing
We service federal student loan assets on proprietary technology platforms with proven successful repayment and customer satisfaction among borrowers.
Application Processing
Exceeding operational requirements, our flexible, white-label solution provides a premier loan application system that is easily scaled and adapted to FSA’s complex programs.
Program Management
Based on proven success, Nelnet was assigned to handle accurate and timely application processing for a highly complex, specialized program, Total and Permanent Disability (TPD).
System Modernization
To meet the demands of today’s digital-first student loan borrowers, Nelnet updates and improves existing technology infrastructures and processes.
The Results
Nelnet’s reputation and past success working with FSA and our ability to continue to offer innovative technology and efficient, effective servicing for FSA’s student loan programs and customers has led to the recent awarding of a new servicing contract to Nelnet beginning after 2024.
0
B
In Assets Serviced on Proprietary Technology Platforms
0
M
Payments Processed Since 2019
0
M+
Payments Processed Per Month With 96%+ Electronic Payments
0
Avg. Borrower Satisfaction Score (Other Servicers’ Avg. Score 6.7)
U.S. Department of Education / Office of Federal Student Aid
For millions of students who take on federal loans to fund their education, what happens after graduation matters just as much as getting there. Discover how Nelnet has partnered with the U.S. Department of Education’s Office of Federal Student Aid for 15+ years helping borrowers successfully manage repayment and stay on track.
Objective
The U.S. Department of Education’s Office of Federal Student Aid supports millions of borrowers carrying federal student loan debt. For those borrowers many of them recent graduates navigating repayment for the first time understanding forbearance, deferment, and repayment plan options can be overwhelming. For FSA, coordinating with servicers to administer loan programs efficiently while reducing delinquency and default requires a proven, scalable partner committed to exceptional borrower support.
The Solution
For 15 years, Nelnet has provided FSA with a scalable, reliable, and secure customer-focused loan servicing platform coupled with comprehensive borrower support. This partnership is built around key agency objectives reducing delinquency and default while delivering an efficient, compliant servicing experience that helps borrowers navigate repayment with confidence.
Key Services Provided
Loan Servicing
Nelnet services federal student loan assets on proprietary technology platforms, delivering proven repayment performance and high customer satisfaction among borrowers.
Application Processing
Nelnet’s flexible, white-label loan application system meets FSA’s rigorous operational requirements providing a scalable solution that adapts to complex program needs.
Program Management
Nelnet manages specialized programs requiring accurate, timely processing, demonstrating the depth of operational expertise FSA relies on to serve its borrower population.
System Modernization
Nelnet continuously modernizes FSA’s technology infrastructure, improving the borrower experience and ensuring the platform keeps pace with the evolving expectations of today’s students and graduates.
The Results
$508B+
in assets serviced in 2025
76.3M
payments processed in 2025
15
years supporting FSA loan servicing
Contact Us
We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.
"*" indicates required fields